Website support from people who fix things
Most hosting “support” is a ticket queue and a link to a help article. Ours is a team that knows your site, watches it every day, and fixes problems. That includes the ones caused by updates, plugins or traffic spikes.
What's included
Same-business-day replies
Email support on every plan, priority support on Growth and up.
Fixes, not tickets
If an update breaks your site, we roll it back and fix it.
Uptime monitoring
We often know about an outage before you do.
Malware cleanup
If something gets through, we clean it up and harden the site.
Restores on request
Any daily backup from the last 30 days, restored for you.
Dedicated contact
A named person on our team for Agency plans.
Who it's for
- Site owners stuck waiting on slow hosting support
- Teams without a developer who need someone to call on
- Anyone who wants one place to send every website problem
Plans start at $39 per site per month, hosting included. Compare plans or see how we move your site.
Website support: common questions
How fast do you respond to support requests?
Email support gets a reply the same business day on every plan. Growth plans get priority support, and Agency plans can set custom response times.
Is support included, or billed by the hour?
Support for the site we host and maintain is included in your plan. That covers fixing anything our updates break, restores and malware cleanup.
Can you help if my site is down or hacked right now?
Tell us in the quote form. We'll move your site onto our hosting, clean it up and keep it maintained from then on.
Related services
Website maintenance →
WordPress maintenance →
Managed WordPress hosting →Stop babysitting your server.
Tell us about your sites. You'll get a quote within one business day, plus a moving plan if you're switching.
Get a quote