Terms of Service
Last updated 2026-09-23
These terms cover Change My Host managed hosting ("we", "us"). By signing up you ("you", the client) agree to them. If a written agreement we both signed says something different, that agreement wins.
1. The service
We host your websites and maintain them as described in your plan: updates, backups, monitoring, security and support. Plan features are listed on our pricing page and confirmed in your quote. We may change the underlying infrastructure (servers, data centers, providers) as long as the service you receive doesn't get worse.
2. Billing
Plans are billed per site, monthly or annually, in advance. Current plans start at $39 per site per month. Migration is free on annual plans. On monthly plans it's a one-time $150–$250 per site, depending on size. If a payment fails and isn't fixed within 14 days of our notice, we may suspend the service until it's paid. We give at least 30 days' notice before any price change.
3. Cancellation
Monthly plans can be cancelled anytime with 30 days' notice. Annual plans run for the paid year and are not refunded for unused months. When you leave, we hand over a full backup of your site and help point your domain to your new host.
4. Backups and your data
We keep daily off-site backups for 30 days. Your site, content and data stay yours. We only access them to provide the service, and we don't sell or share them.
5. Your responsibilities
You're responsible for your site's content and for having the rights to use it. You may not use the service for anything illegal, for spam, malware, phishing, or content that infringes others' rights. We may suspend a site that breaks this rule or puts other clients at risk, and we'll tell you why.
6. Uptime and support
We work to keep your sites fast and online and respond to support requests as described in your plan. Outages can still happen, including ones caused by third parties such as hosting providers, DNS or plugins. If one is our fault, we'll fix it and make it right.
7. Liability
To the extent the law allows, our total liability for any claim is limited to what you paid us for the affected site in the 3 months before the claim. We're not liable for indirect losses such as lost profits or lost revenue.
8. Changes to these terms
We may update these terms and will email active clients at least 30 days before changes take effect.